Privacy Policy

Last updated: 5 July 2026

zauqstore.in (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, or interact with our services. By using our website, you consent to the practices described below.

This policy is designed to comply with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023 (“DPDPA”).

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information you provide:

Name, email address, phone number, and shipping/billing address
Payment details (UPI ID, bank transfer references) — we do not store card numbers or full banking credentials
Account credentials (username, password) if you create an account
Order history and product preferences
Communication records (emails, WhatsApp messages, support tickets)
Feedback, reviews, and survey responses

Information collected automatically:

IP address, browser type, device information, and operating system
Pages visited, time spent on pages, referring URLs, and clickstream data
Cookies and similar tracking technologies (see Section 6)

2. How We Use Your Information

We use your information for the following purposes:

Processing and fulfilling your orders, including shipping and delivery
Verifying payment and preventing fraudulent transactions
Communicating order confirmations, shipping updates, and support responses
Managing your account and preferences
Sending promotional offers, newsletters, and marketing communications (only with your consent, and you can opt out anytime)
Improving our website, products, and customer experience
Complying with legal obligations and enforcing our Terms and Conditions
Analyzing usage patterns and trends

3. Sharing Your Information

We do not sell or rent your personal information. We share your information only with the following parties, strictly for the purposes stated:

Logistics partners (Delhivery, Xpressbees, Blue Dart, DTDC, Ecom Express, and other couriers) — for order delivery
Payment processors and banks — for payment verification and settlement
Fulfillment and supplier partners — to source and dispatch your ordered products
Communication service providers — for sending emails, WhatsApp messages, and SMS notifications
Analytics and hosting providers — for website performance and infrastructure
Government or law enforcement authorities — when required by law, court order, or to protect our legal rights

All third parties we share information with are contractually obligated to maintain confidentiality and use the data only for the purpose we specify.

4. Data Storage and Security

Your personal information is stored on secure servers with reasonable security safeguards including encryption in transit (SSL/TLS), access controls, and periodic security reviews. While we take industry-standard precautions, no system is completely immune to unauthorized access. We cannot guarantee absolute security but commit to notifying affected users in case of a data breach as required by law.

We retain personal information only as long as necessary to fulfill the purposes stated in this policy, or as required by applicable laws (typically for tax, accounting, and audit purposes).

5. Your Rights

Under the DPDPA and applicable laws, you have the following rights:

Right to access: Request a copy of the personal information we hold about you
Right to correction: Request correction of inaccurate or incomplete information
Right to erasure: Request deletion of your information, subject to legal retention obligations
Right to withdraw consent: Withdraw consent for marketing communications at any time
Right to grievance redressal: Contact our Grievance Officer for any privacy-related concerns

To exercise any of these rights, contact us at support@zauqstore.in. We will respond within 30 days.

6. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, remember your preferences, keep you logged in, analyze traffic, and personalize content. Cookies used include:

Essential cookies: Required for cart, checkout, and account functionality
Analytics cookies: Help us understand how visitors use our site (e.g., Google Analytics)
Marketing cookies: Used to show relevant advertisements (only with your consent)

You can control cookies through your browser settings. Disabling essential cookies may affect site functionality.

7. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or advertisers. We are not responsible for the privacy practices or content of these external sites. Please review their privacy policies before sharing your information.

8. Children’s Privacy

Our website and services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately and we will delete such information promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The “Last updated” date at the top will indicate the latest revision. Material changes will be communicated via email or a prominent notice on our website. Continued use of our services after such updates constitutes your acceptance of the revised policy.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and the DPDPA, 2023, we have designated a Grievance Officer to address your concerns:

Name: Grievance Officer, zauqstore.in
Email: support@zauqstore.in
Phone / WhatsApp: +91-9004520252 / +91-9820915253
Support hours: Monday–Saturday, 10:00 AM – 7:00 PM IST

We aim to acknowledge grievances within 24 business hours and resolve them within 30 days.

11. Contact Us

For any privacy-related questions or requests, please reach out:

Email: support@zauqstore.in
Phone / WhatsApp: +91-9004520252 / +91-9820915253
Support hours: Monday–Saturday, 10:00 AM – 7:00 PM IST